Manage your order.

Shipping

Returns

Upfront Payments

Tax Exemption

Frequently Asked Questions

Carriers, Timelines, & Cost
A $5 handling fee is charged to each order for print products.

USPS 

• USPS Media Mail (2-10 business days)
• USPS Ground Advantage (2-5 business days)
• USPS Priority (1-3 business days)
• USPS Priority Express (1-2 calendar days)
  
  

UPS

• UPS Ground (1-5 business days)
• UPS 3-Day Select (3 business days)
• UPS 2nd Day Air (2 business days)
• UPS Next Day Air (by end of next business day)

The Appraisal Foundation® only ships to locations within the United States and Canada.

After placing an order, you will receive a confirmation email. Once your order has shipped, you will receive an email with tracking information. 

Physical products must be in new condition to have the potential for a return. Customer is responsible for paying for the cost of shipping for returns. The $5 handling fee from the initial purchase is nonrefundable.



Digital products are nonrefundable.

Upon receipt of the returned item, it will be looked over and, if eligible, approved within one business day. After the return is approved, the refund will go to the original payment method within 7-10 business days, depending on the banking institution.

1. Contact info@appraisalfoundation.org about your return
2. Customer service will look into your request
3. If it is deemed eligible, they will provide further return instructions.

Customer is responsible for paying for the cost of shipping for returns.

As of June 30, 2025, The Appraisal Foundation has shifted to an upfront payment model. All customers will pay for their materials at time of purchase, unless otherwise granted permission via the Local, State and Federal Government Agency Exception below. Materials will not be shipped until payment is received.

Local, State and Federal Government Agency Exception
If a local, state, or federal government agency's procurement policies require invoicing, they must contact Publications Manager Brittny Koskela at brittny@appraisalfoundation.org, including any information relevant to requesting the exemption. The Publications Manager may request more information on the agency's policies then recommend an exception be made to allow invoicing. This exception is only available to local, state, or federal agencies. All state and government agency exceptions must be approved in writing by the Publications Manager. Once the exception is approved, the Publications Manager will give the agency's named contact access to an invoicing option through the Shopify store.

If your organization is tax exempt and you are ordering on behalf of your tax-exempt organization, please email Lisa Streater at lisa@appraisalfoundation.org to confirm your tax exempt status.